Refund policy

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Returns & Refunds

At MarkaPets, we want you and your pet to be happy with your purchase.

We accept return requests within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item so we can help resolve the issue.

To request a return, please contact us at:
markafirstsupport@gmail.com

Please do not send items back without contacting us first. Return instructions will be provided after your request has been reviewed.

Once we receive and inspect an approved return, we will notify you. If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.

Certain items may not be eligible for return for hygiene, safety, or other applicable reasons.

If you have any questions about a return or refund, please contact us at markafirstsupport@gmail.com.